About This Program
Our patient advocates exhibit the mission and philosophy of Franciscan Health. They make sure you and your loved ones receive the highest quality care in a welcoming and healing environment.
Patient advocacy can help:
- Increase the personalization of your care
- Strengthen, encourage and facilitate the dialogue between you, your family and your healthcare team
- Provide a personal and impartial means of communicating your expectations, needs, requests and concerns to your healthcare providers
- Communicate the hospital's policies and procedures to you
- Identify your potential concerns or suggestions and direct them to the right resource
- Find and provide information in easy-to-understand language
- Work with various departments to track your concerns, analyze data to identify opportunities for improvement and facilitate change
- Intervene and collaborate with hospital staff to assure your privacy and confidentiality rights are protected
How health advocates can help with financial issues
At Franciscan Health, we understand hospitalization may cause financial pressures. Our financial counseling representatives can help you interpret and understand insurance benefits as they relate to hospital charges. They can also help you make arrangements for charges not covered by insurance.
This type of patient advocate is familiar with:
- Managed care payers
- Commercial insurance carriers
- Federal and state programs
- Financial arrangements
If you need a financial counseling representative to help you, select the Indiana and Illinois hospital near you to learn more about their patient advocacy services.
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